Frequently Asked Questions (FAQ)

1. How can I contact Daewerstortbh customer support?

You can contact us using the details below:

📧 Email: Daewerstortbh@support.com
📞 Telephone: +1 (502) 653-9903

🕘 Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)
Closed on weekends and public holidays

2. Where is Daewerstortbh located?

Our business address is:

📍 4 Rue de Marseille
75010 Paris
France

3. What are your delivery times?

Orders are processed within 1–2 business days.
Estimated delivery time is 5–7 business days, depending on your location, carrier, and customs processing.

4. Do you ship internationally?

Yes, we ship to selected international destinations, including within the European Union.

5. What is your return and refund policy?

We offer a 30-day return and refund policy from the date of delivery.
Items must be unused, undamaged, and in their original packaging.
Please contact us to initiate a return.

6. Do your products come with a warranty?

Yes. All Daewerstortbh products include a 12-month limited warranty covering manufacturing defects under normal use.

7. How do I make a warranty claim?

Please contact customer support with:

• 
  Your order number or proof of purchase
  
• 
  A description of the issue
  
• 
  Photos or videos of the defect (if applicable)
  

Our team will guide you through the process.

8. Can I cancel or change my order?

If your order has not yet shipped, please contact us as soon as possible.
Once an order has shipped, changes or cancellations may not be possible.

9. What payment methods do you accept?

Accepted payment methods are displayed at checkout and may include major credit/debit cards and other secure payment options.

10. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery.
We will arrange a replacement or issue a refund at no additional cost.